Sahara Workwear Limited, 4 Village Gate Arcade, Main Street, Bray, County Wicklow, Ireland. Company registration number: 679516.
Website: saharaworkwear.ie · Email: customerservice@saharaworkwear.ie
1. Introduction
Sahara Workwear Limited respects the privacy of its customers and website visitors and is committed to protecting their personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when customers visit our website, purchase products, contact us or use our services.
Sahara Workwear supplies workwear, uniforms, corporate and formal clothing, protective clothing, sportswear, teamwear and promotional merchandise. Our services also include embroidery, printing and garment personalisation.
Our customers include individuals, businesses, clubs, teams and organisations.
We process personal information in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and other applicable legislation.
Sahara Workwear Limited is the data controller responsible for personal information processed for its own business purposes.
2. Personal information we collect
We collect information reasonably necessary to operate our business, fulfil orders and provide customer services.
Depending on how customers interact with us, this may include:
• Customer names, business names and contact details.
• Billing and delivery addresses.
• Telephone numbers and email addresses.
• Product selections, sizes, colours and quantities.
• Order details, purchase histories and invoices.
• Payment transaction details and payment status.
• Customer enquiries, correspondence and complaints.
• Delivery, collection, return and refund information.
• Logos, artwork, photographs, names, text and other material submitted for personalisation.
• Website account information, where customer accounts are available.
• Technical information, including IP addresses, browser information and relevant website activity.
We normally receive this information directly from customers when they place orders, submit enquiries, provide artwork or communicate with us.
We may also receive relevant transaction, delivery or service information from companies assisting with customer orders.
Customers should avoid including unnecessary sensitive personal information in artwork submissions or correspondence.
3. How we use personal information
Sahara Workwear Limited uses personal information for legitimate business purposes, including:
• Processing and fulfilling customer orders.
• Arranging payments and issuing invoices.
• Communicating about orders and product availability.
• Preparing artwork and providing embroidery, printing and personalisation services.
• Organising deliveries and collections.
• Responding to enquiries and providing customer support.
• Managing cancellations, returns, exchanges and refunds.
• Maintaining accurate accounting and business records.
• Protecting our customers, website and business against fraud and unauthorised activity.
• Complying with applicable legal and regulatory obligations.
• Improving our website and services where permitted by law.
• Sending marketing communications where an appropriate legal basis exists.
We process information only where it is necessary and supported by an appropriate legal basis.
4. Legal basis for processing
Under GDPR, we rely on one or more lawful grounds for processing personal information, depending on the circumstances.
Contractual necessity
We use information where necessary to process purchases, fulfil orders, provide requested services or take steps requested by customers before entering into a contract.
Legal obligations
We retain or process certain information where required for taxation, accounting, consumer protection and other legal responsibilities.
Legitimate interests
We may process information for legitimate business interests such as customer service, administration, website security, fraud prevention and protecting our legal rights, provided those interests do not override individuals’ rights and freedoms.
Consent
Where consent is legally required, including for certain marketing activities and non-essential website tracking, we seek appropriate permission.
Customers may withdraw consent at any time without affecting the lawfulness of processing undertaken before withdrawal.
5. Orders, payments and customer accounts
Our website uses WooCommerce to support online ordering and ecommerce functions.
When a customer places an order, we process the information necessary to record the purchase, arrange payment, communicate with the customer and fulfil the order.
Online card payments are processed through Stripe. Stripe may process payment information for transaction authorisation, fraud prevention and compliance with its own legal obligations.
Sahara Workwear receives the transaction confirmation and payment information necessary to administer orders, accounting and refunds.
We do not require customers to disclose their complete payment card details directly to our customer service team.
Where customer accounts are available, account information may be used to manage orders and provide relevant customer services.
Customers should keep their account login details confidential and contact us if they suspect unauthorised access.
6. Customer artwork and personalisation
Customers may submit logos, artwork, photographs, names, text, trademarks and other designs for embroidery, printing or personalisation.
We use this material to assess enquiries, prepare artwork, communicate with customers, obtain approvals and fulfil orders.
Where necessary, relevant artwork and production information may be shared with trusted suppliers or production partners assisting with the requested services.
We do not use customer artwork for unrelated advertising or promotional purposes without an appropriate lawful basis.
Customers should ensure that submitted material contains only information reasonably necessary for the requested work.
Artwork, approval correspondence and related order records may be retained where reasonably necessary for customer service, legitimate business requirements, repeat orders or legal obligations.
Customers may contact us to enquire about information retained in connection with their artwork or previous orders.
7. Sharing information and international transfers
We do not sell customers’ personal information.
We may share relevant information with companies assisting us in operating the website and providing our services.
These may include payment providers, website hosting companies, technical support providers, courier companies, garment suppliers, production partners, accountants and customer communication services.
Information is shared only where reasonably necessary for the relevant service or where disclosure is required by law.
Some companies providing website, payment and communication services may process personal information outside the European Economic Area.
Where personal information is transferred internationally, we will comply with applicable data protection requirements and use appropriate safeguards where required.
Customers may contact customerservice@saharaworkwear.ie for further information about relevant international transfer arrangements.
8. Cookies and website analytics
Our website uses cookies and related technologies to support its operation.
Some cookies are necessary for essential functions such as shopping baskets, checkout, security and remembering appropriate website preferences.
Other cookies or technologies may be used for analytics, website performance and marketing purposes.
Sahara Workwear may use Google Analytics and Klaviyo in connection with website measurement, customer communications and marketing.
Where non-essential cookies or similar tracking technologies require consent, we will seek that consent before using them.
Customers can manage their preferences using the cookie controls provided on the website.
Additional information about the cookies used, their purposes and available choices may be provided through the website’s Cookie Policy or cookie preferences facility.
Disabling certain optional technologies should not prevent customers from using the website’s essential shopping functions.
9. Marketing communications
Sahara Workwear may communicate with customers about products, services, offers and other business information where permitted by applicable law.
Where consent is required for electronic marketing, we will obtain it before sending the relevant communications.
In circumstances where the law permits marketing to existing customers without separate prior consent, we will observe the applicable conditions and provide an appropriate opportunity to object.
Customers may unsubscribe from marketing emails using the unsubscribe facility provided or by contacting customerservice@saharaworkwear.ie.
Unsubscribing from marketing does not prevent necessary communications about existing orders, payments, deliveries, refunds or customer service matters.
10. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Certain order, invoice, transaction and accounting records may need to be retained for statutory tax and business record-keeping periods.
Customer correspondence, artwork, account information and other records are retained according to their purpose, ongoing business requirements and relevant legal obligations.
Information that is no longer required will be deleted, anonymised or otherwise dealt with appropriately, subject to applicable legal restrictions and practical requirements.
Where a customer requests deletion, we will consider the request in accordance with GDPR and explain where information must lawfully be retained.
11. Protecting personal information
Sahara Workwear takes reasonable and proportionate measures to protect personal information against unauthorised access, loss, misuse, alteration and inappropriate disclosure.
Access to customer information is limited according to legitimate business requirements.
We also rely on relevant website, payment and service providers to maintain appropriate safeguards for the information they process.
Although reasonable precautions are taken, no internet-based system can be guaranteed to be completely secure.
Customers should avoid sending payment card details or unnecessary sensitive information through ordinary email.
If we identify a personal data breach, we will assess and address it in accordance with applicable legal requirements, including any necessary notification to the Data Protection Commission or affected individuals.
12. Your data protection rights
Under GDPR, individuals have rights concerning their personal information, subject to applicable legal conditions and exceptions.
These may include:
• The right to obtain information about how personal information is processed.
• The right to request access to personal information held about them.
• The right to request correction of inaccurate information.
• The right to request deletion of information in appropriate circumstances.
• The right to request restriction of certain processing.
• The right to object to processing based on legitimate interests or for direct marketing.
• The right to receive certain information in a portable format where the relevant legal conditions apply.
• The right to withdraw consent where processing is based on consent.
• Rights concerning qualifying automated decision-making.
To exercise a data protection right, contact customerservice@saharaworkwear.ie.
We may request reasonable information to verify identity before disclosing or changing personal information.
We will respond within the time limits required by GDPR, ordinarily within one month, subject to lawful extensions where applicable.
Some requests may be limited where information must be retained for legal obligations or where another lawful exception applies.
Customers also have the right to complain to the Irish Data Protection Commission: www.dataprotection.ie
13. Contact details and changes to this policy
Questions, concerns or requests relating to personal information may be directed to:
Sahara Workwear Limited
4 Village Gate Arcade, Main Street, Bray, County Wicklow, Ireland
Email: customerservice@saharaworkwear.ie
We aim to respond to privacy enquiries promptly and appropriately.
We may update this Privacy Policy where necessary to reflect changes in our services, website operations, legal requirements or data protection practices.
The current version will be made available on our website, together with its effective date. Updates will not remove or restrict rights provided under applicable data protection law.